The Information Technology Infrastructure Library (ITIL) v 2011 contains a set of best practices for the creation, design, development, operation and continual improvement of IT services that deliver value to an organization. Organizations that implement ITIL can choose whether or not to certify to the ISO 20000-1 International Standard, which drives benefits including improved quality of services; increased business and customer confidence; better understanding of roles, processes, and the business by management and staff; demonstrated superiority over competitors; etc.
This 1-hour webinar delivered by Procept’s IT Management Practice Lead, Sola Oduko, is designed for participants who are considering implementing ITIL and those interested in certifying to the ISO 20000-1 standard. The webinar will be held on August 24, 2017 at Noon Eastern time.
It will enable participants to:
- Describe the ISO 20000 publications
- Prepare a plan for implementing the ISO 20000-1 standard
- Describe common challenges and how to overcome them
- Understand key lessons learned from implementing the standard at a financial institution and a telecommunication company