The requirements for the ISO/IEC 20000-1 international standard include the design, transition, delivery and improvement of services that fulfill service requirements and provide value for both the customer and the service provider. Using the Plan, Do, Check, Act approach, the international standard requires an integrated approach for establishing, implementing, operating and improving a service management system (SMS). (Source: ISO/IEC 20000-1.)
This three-day Practitioner level course was designed to enable participants to acquire the relevant skills for the establishment of a service management system based on ISO 20000-1.
The course is delivered in conjunction with our partner TCIC Global Certification Ltd., a certification body (CB), training organization (TO) and examination institute (EI) for ISO 27001, ISO 20000 and ISO 22301, with global presence and recognition for its professional services, and also, an accredited training organization (ATO) and registered certification body (RCB) with APM Group for ISO 20000.
At the end of this course, participants will:
This course is appropriate for:
The ISO 20000 Foundation course is a prerequisite for attending this practitioner-level course.
ISO 20000 Practitioner Examination consists of four scenario questions and delegates require 50% to pass.
You will receive a course binder containing copies of presentation slides, case studies, exercises and suggested solutions.