The Office of the Government Commerce, UK (OGC - the official owner of ITIL®) commissioned a program to review the IT Service Management best practice framework. The publications, referred to as ITIL® V2, provide guidance for managing information technology and systems activities. The result of the review was the launch of five core books in May 2007, referred to as ITIL® V3, for Service Management.
The main focus of this intensive 1-day ITIL® V3 Executive Awareness course is to provide a high level overview of the contents and benefits of the ITIL® V3 framework. We will cover how and why activities are grouped, recommendations for organization and managing organizational change, specific recommendations focused on problem areas in your organization, and development of business case to support an ITIL® implementation program. The program can also be delivered in less than one day to suit your specific needs.
Candidates will gain awareness of IT Service Management as described in the ITIL® Service Strategy, ITIL® Service Design, ITIL® Service Transition, ITIL® Service Operation, ITIL® Continual Service Improvement, publications. A basic ITIL® vocabulary will be established and participants will leave the course with sufficient information to proceed to investigate the benefits of ITIL® within their own organization.
The ITIL® V3 Executive Awareness is appropriate for individuals who are:
There is no prerequisite for this course. It functions as a stand-alone course.
You will receive a course binder containing copies of presentation slides, case studies, exercises, and suggested solutions.
Service Management as a Practice
Continual Service Improvement
Wrap-up and Next Steps