The 4-day ITIL® Planning, Protection and Optimization course is an independent certification and prepares the candidate for the Managing Across the Lifecycle and ITIL® Expert certifications. You will gain detailed knowledge of selected processes of ITIL® V3 Service Design publication including Capacity, Availability, IT Service Continuity, Information Security and Demand Management.
The lectures and exercises in this class will provide you with the information that you need to participate in the design of Services to ensure appropriate level of warranty as established from user’s pattern of business activity.
The partner Lifecycle course, Service Design, provides more detailed information on the design of services especially as it relates to define services and preparing agreements. It also provides information on the creation of contracts and the management of vendors.
Participants will gain practical skills in the following areas:
The ITIL® Intermediate Planning, Protection and Optimization course is appropriate for individuals who:
This qualification is only available to candidates who hold the V3 Foundation or Foundation Bridge Certificate in IT Service Management.
Demonstrated familiarity with Planning, Protection and Optimization in their own business environment is recommended as is experience with the Service Design Processes and Functions.
It is strongly recommended that candidates read the core Service Lifecycle publications before attending this class.
At the end of the course, participants will write ITIL® Intermediate Planning, Protection and Optimization examination. This is an eight question, scenario based, multiple choice exam in which delegates are required to score 70% to be awarded ITIL® Intermediate Certificate in Planning, Protection and Optimization.
You will receive a course binder containing copies of presentation slides, case studies, exercises, suggested solutions and practice exams.
PPO Process Interfaces PPO Processes
PPO Roles and Responsibilities
PPO Technology and Implementation
Wrap up, Mock and Exam