The 4-day ITIL® Release, Control and Validation course is an independent certification and also prepares the candidate for the “Managing Across the Lifecycle” and ITIL® Expert certifications. All Procept ITSM instructors and courses are certified through the Information Systems Examination Board which provides examinations on the last day of the course.
You will gain detailed knowledge of ITIL® Release, Control and Validation processes, roles, techniques, triggers and interfaces - how those practices relate to the full ITIL® Service Management Lifecycle. The lectures and exercises in this class will provide you with the information that you need to increase quality and reliability in your IT Service environment, participate in Continual Service Improvement, and use Knowledge Management to provide on-going decision support.
During this class, we will explore the details of managing transitions in an Information Technology organization. We'll discuss and practice Best Practice methodologies for ensuring that all of transition activities contribute to meeting committed Service Levels.
The partner Lifecycle course, Service Transition, provides information the day to day management of Service Transition activities.
Participants will gain practical skills in the following areas:
The ITIL® Release, Control, and Validation course is appropriate for individuals who:
At the end of the course, participants’ will write the ITIL® Release, Control and Validation examination in which delegates are required to score 70% to be awarded ITIL® Intermediate Certificate in Release, Control and Validation.
You will receive a course binder containing copies of presentation slides, case studies, exercises, suggested solutions and practice exams.
The Lifecycle Phase: Service Transition
Processes in Release, Control, and Validation
Wrap up, Mock and Exam