The Information Technology Infrastructure Library (ITIL®) has become the de-facto best practice standard for the provision of high quality IT services worldwide. It provides guidance to customers of Information Technology services on what they should demand, and for IT organizations the various publications identify what should be provided and how to maximize efficiency and effectiveness.
The Office of the Government Commerce commissioned a program to review the best practice framework in 2005. The result was the launch of five core books in May 2007, referred to as ITIL® V3, for the practice of Service Management in Information Technology.
The 3-day ITIL® V3 Service Strategy course is an independent certification and also prepares the candidate for the Managing Across the Lifecycle and ITIL® Expert certifications. This course covers strategy principles, defining services and market spaces, conducting strategic assessments, strategy processes and interfaces, critical success factors and risks.
Participants will gain practical skills at an analytical level in the following areas:
The main target group includes, but is not limited to CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers and ITSM trainers involved in the ongoing management, coordination and integration of strategy activities.
This qualification is only available to candidates who hold the V3 Foundation or Foundation Bridge Certificate in IT Service Management.
At the end of the course, participants’ will write the ITIL® Intermediate Certificate Exam in Service Strategy, and delegates are required to score 70% to be awarded the Intermediate Certificate in Service Strategy.
You will receive a course binder containing copies of presentation slides, case studies, exercises, suggested solutions and practice exams.
Service Strategy Principles
Defining Services and Market Spaces
Conducting Strategic Assessments
Service Strategy Processes
Service Strategy Interfaces
Service Strategy Critical Success Factors and Risk
Wrap Up, Mock and Exam