The Information Technology Infrastructure Library (ITIL) has become the de-facto best practice standard for the provision of high quality IT services worldwide. It provides guidance to customers of Information Technology services on what they should demand, and for IT organizations the various publications identify what should be provided and how to maximize efficiency and effectiveness.
The 3-day ITIL V3 Transition Course is an independent certification and also prepares the candidate for the Managing Across the Lifecycle and ITIL Expert certifications. This course covers Transition processes, common activities, technology, organization, and implementation issues.
You will gain detailed knowledge of the contents of the ITIL V3 Service Transition publication. The lectures and exercises in this class will provide you with both the information that you need and practice in applying the important Service Transition principles. During this course we will explore the details of managing transition in an Information Technology organization. We'll cover Best Practice methodologies aimed at ensuring your understanding all of the principles, processes, and activities necessary to ensure smooth entry of new or changed products into production.
The partner Capability course, Release, Control and Validation, provides more detailed information on the design of Service Transition activities to ensure that they support the overall Service Lifecycle.
Participants will gain practical skills in the following areas:
The ITIL V3 Service Operation course is appropriate for individuals who:
This qualification is only available to candidates who hold the V3 Foundation or Foundation Bridge Certificate in IT Service Management.
At the end of the course, participants’ will write the ITIL V3 Service Operation examination and delegates are required to score 70% to be awarded ITIL V3 Service Operation Certificate.
You will receive a course binder containing copies of presentation slides, case studies, exercises, suggested solutions and practice exams.
The Lifecycle Phase: Service Transition
Processes in Service Transition
Wrap Up, Mock and Exam