This training course is an effective way to introduce an Executive management team to the concepts, relationships and benefits of an IT Service Management program using well accepted IT frameworks, methods and standards.
This course is best suited for senior IT and business executives, IT management, staff, consultants, project managers, business liaisons and others interested in learning about IT Service Management.
There is no prerequisite for this course.
Introduction to ITSM
Introduction to ITIL Version 3
Continual Service Improvement