ITIL is the most widely accepted approach to IT service management in the world. It provides a cohesive set of best practices, drawn from the public and private sectors internationally.
ITIL is used by organizations worldwide to establish and improve capabilities in service management. Service management is a set of specialized organizational capabilities for providing value to customers in the form of services. The capabilities take the form of functions and processes for managing services over a lifecycle, with specializations in strategy, design, transition, operation, and continual improvement. The capabilities represent a service organization's capacity, competency, and confidence for action. The act of transforming resources into valuable services is at the core of service management. Without these capabilities, a service organization is merely a bundle of resources that by itself has relatively low intrinsic value for customers.
This course provides comprehensive first-level training for anyone involved in provision, support, and delivery of IT services. It is accredited by, and follows the syllabus specified by AXELOS. This online ITIL Foundation course culminates in an optional one-hour multiple-choice examination for the Foundation Certificate in IT Service Management and is a prerequisite for the further training in ITIL that leads to the ITIL Diploma in IT Service Management.
Participants will receive:
Please note that this course package includes the real ITIL Foundation V3 exam registration fees. Once you have completed the course, contact firstname.lastname@example.org to schedule your exam. The exam can be taken anywhere as it is proctored online using a webcam.
This course is best suited for senior IT and business executives, IT management, staff, consultants, project managers, business liaisons and others interested in learning about IT Service Management.
There is no prerequisite for this course.