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Mastering the Virtual Team Environment [Online]

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Mastering the Virtual Project Team Environment is a series of online interactive sessions designed specifically to help project teams succeed in a virtual project team environment. This is a virtual program taught live over four two-hour sessions, in a real-time, highly interactive virtual environment. Each session deals with a specific aspect of the Virtual Team Environment. You won’t be just talking about the learned techniques—you will be experiencing them throughout each session.


Mastering the Virtual Project Team Environment is appropriate for individuals who are:

  • Project Managers
  • Functional (line) managers
  • Project team members and subject matter experts working remotely or working with other team members who are in a remote location
  • Contractors and sub-contractors who are part of project teams



There is no prerequisite for this course. It functions as a stand-alone course.



It can no longer be assumed that the project team exists in the same physical location. Whether it is due to tele-commuters within our organizations, contractors external to our organizations, or offices in other geographical areas — having to work effectively in a virtual team environment is the reality for many people and organizations.

Making and managing the transition from traditional models of organizational operations to a virtual environment requires a strong foundation of trust, communication and camaraderie…all capabilities this session will teach you. Participants of this 2-hour live-virtual workshop will learn how to communicate effectively within a virtual team setting and build a cohesive team that best facilitates communication and collaboration among virtual team members.

Learning Objectives:

  • Describe the two elements that make a virtual team successful
  • List ways to build trust and camaraderie in a virtual environment
  • Discuss how to build reliability and accountability in a virtual environment
  • Define your current processes and brainstorm ways to do it virtually



Virtual meetings are the lifeblood of the virtual project team. We have project kick-off meetings, project definitions meetings, status meetings, review meetings, etc… Whatever the meeting type, we hear the same challenges over and over again: late starts, later finishes, private agendas, loss of control by the meeting facilitator, and multitasking by disengaged attendees.

These common problems cost your organization lost productivity, missed deadlines, and potentially thousands of dollars due to a poorly run virtual meeting. In order to be effective, these meetings must be well organized, efficient, and structured. This session details techniques that will optimize any virtual meeting.

Learning Objectives:

  • Identify the skills needed to effectively facilitate a virtual team meeting
  • Identify eight techniques to improve your virtual meetings
  • Discuss challenges to holding an effective virtual meeting and develop solutions to those challenges
  • Evaluate meeting best practice



Brainstorming is a very effective way of coming up with solutions to problems and organizing the thoughts generated. Brainstorming also inspires creative thinking. The proper use of brainstorming techniques will benefit a project team throughout the project — from risk identification to coming up with a creative way of incorporating a change request without causing a delay in the project end-date.

Brainstorming with a virtual project team, however, is not the same as brainstorming with a project team that is meeting face-to-face. In addition to challenges such as the level of comfort project team members have in collaborating virtually, we must understand which brainstorming techniques will work virtually.

In this session you will learn how to conduct an effective virtual brainstorming session where all the attendees are fully engaged.


In a virtual team setting it is critical to have guidelines for how your team is going to work together. These guidelines are called a “Team Operating Agreement” (or sometime a Team Charter).

A Team Operating Agreement defines the set of behavioural norms that the team commits and agrees to abide by. It guides the team’s actions and interactions. Geographic, ethnic, personality and cultural differences can impact the effectiveness of how individuals and teams act, interact and operate. Creating a Team Operating Agreement will minimize the potential for conflict, and increase open communication, which will help strengthen your virtual team.

Learning Objectives:

  • Describe the role that expectations play and how to manage them
  • Analyze how a TOA can help build a cohesive virtual team
  • Define the components of a Team Operating Agreement
  • List the seven step process to creating a Team Operating Agreement
  • Develop the guidelines by which your team will operate


course info

Course ID: VT-1002
Course Level: Intermediate
Duration: 8 hours

upcoming sessions

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PMI Talent TriangleThe following table provides the breakdown of the professional development units (PDUs) for this course aligned with the PMI Talent TriangleTM.

  Tech. Ldrshp. Strat. & Bus.
PMP 0 8 0
PgMP 0 8 0
PfMP 0 8 0
PMI-ACP 0 8 0
PMI-SP 0 8 0
PMI-RMP 0 8 0
PMI-PBA 0 8 0

The three columns in the above table are Technical Project Management, Leadership, and Strategic & Business Management.

Other Credits

Other professional (re)certification credits are available, including:

  • Certified Business Analyst Professionals (CBAPs) earn 8CDUs (Category 2B)
  • Certified Software Quality Engineers (CSQEs) earn 1.25 RU
  • CIPS Information Systems Professionals (ISPs) earn 8 Learning Credits
  • CIPS Information Technology Certified Professional (ITCPs) earn 8 Learning Credits