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Project Quality Management [Online]

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This online course offers participants a practical approach to the often-ambiguous topic of managing project quality. Participants will learn valuable skills to define overall project quality and then ensure the defined standards are met.


This course is best suited for beginning to intermediate project managers.


Although not required, Introduction to Project Management (PM101) is recommended as a prerequisite.


Course Introduction

Concept of Quality

  • Definition
  • Grade vs. Quality
  • Quality Management
  • The Five Major Cost Categories
  • Eight Categories of Waste
  • Plan Quality
  • Perform Quality Assurance
  • Perform Quality Control


Customer Input to Quality

  • Customer Types
  • Customer Impacts
  • Defining Customer Requirements


Plan Quality

  • Planning
  • Scope Statement
  • Product Description
  • Operational Definitions
  • What The Quality Plan Does
  • Benchmarking
  • Cause and Effect Diagrams
  • Process Flowcharting
  • Design of Experiments
  • Quality Management Plan
  • Types of Plans
  • A Good Quality Assurance System


Quality Control

  • Impact of Poor Quality
  • Juran
  • Trend Analysis
  • A Good Quality System Will
  • Control Charts
  • ‘In Control’
  • Variations
  • Pareto Diagrams
  • Statistical Sampling Terms
  • Acceptance Sampling
  • Quality Circles
  • Quality Control vs. Assurance
  • Putting It All Together


Six Sigma

  • What Is Six Sigma?
  • Performance Aspects of Six Sigma
  • Making Six Sigma Work
  • Do You Have A Six Sigma Philosophy?
  • Implementing Six Sigma in Project
  • The Six Sigma Methodology


course info

Course ID: CA-1009
Course Level: Intermediate
Duration: 7 hours

Register Online

$225 USD


PMI Talent TriangleThe following table provides the breakdown of the professional development units (PDUs) for this course aligned with the PMI Talent TriangleTM.

  Tech. Ldrshp. Strat. & Bus.
PMP 7 0 0
PgMP 7 0 0
PfMP 0 0 0
PMI-ACP 7 0 0
PMI-SP 0 0 0
PMI-RMP 0 0 0
PMI-PBA 0 0 0

The three columns in the above table are Technical Project Management, Leadership, and Strategic & Business Management.

Other Credits

Other professional (re)certification credits are available, including:

  • Certified Business Analyst Professionals (CBAPs) earn 7 CDUs (Category 2B)
  • Certified Software Quality Engineers (CSQEs) earn 1 RUs
  • CIPS Information Systems Professionals (ISPs) earn 7 Learning Credits
  • CIPS Information Technology Certified Professional (ITCPs) earn 7 Learning Credits