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The Trainer as an Internal Consultant

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Abstract: 

The development of training professionals as internal consultants is the most dramatic change in the training profession over the past 15 years. The emphasis has shifted dramatically beyond the classroom to the development of strategic alliances with internal customers for improved performance and significant return on training investments. As management's strategic partners, internal consultants provide the critical expertise that management needs to determine how or if performance can be improved and organizational goals achieved through training.

This workshop is designed to provide the skills necessary to become an internal consultant in all relationships with time management, not just in the area of performance consulting. The basic premise is that training is a staff function and as such its primary mission is to serve as a consultant to its customers. This is the only workshop available that presents a comprehensive approach to the role of the trainer as an internal consultant.

This workshop is highly interactive, incorporating open discussion short participative lectures, group activities and role simulations. In addition the workshop in corporate Immersion Training – our unique approach to learning which combines skills and behaviors to create a simulation o f the real world.

LEARNING OBJECTIVES

Participants will gain the ability to be able to:

  • Distinguish between the roles of internal and external consultants
  • Identify common errors made by training consultants and develop strategies to avoid these errors
  • Utilize professional and interpersonal skills in the consulting process
  • Carry out the consulting process in all relationship with their customers
  • Apply performance analysis techniques when consulting on operating issues
  • Advise management on getting optimum results from their investment in training
  • Document key issues expected end results and agreements during the consulting process
  • Assist customers in validating their projects

 

WHO SHOULD ATTEND

This course is designed for anyone who is involved in training as it relates to organizational performance. This would include training professionals, part-time trainers and organizational development specialists. We also recommend that the users of training - specifically line managers and supervisors - also attend to discover how to form more effective strategic alliances with the training function.

PREREQUISITE

This course has no prerequisite.

MATERIALS

You will receive a course binder containing a copy of the presentation slides.

WHAT YOU WILL LEARN

The Need for internal Consulting

  • The 8 common errors made by training consultants
  • Distinguishing the roles of internal and external consultant
  • Developing a working definition of internal consulting
  • Consulting, as a proactive rather than passive, process

 

Consulting Opportunities

  • The 6 categories which comprise all consulting opportunities and requests
  • Determining the expected "end results" of each category

 

The Consulting Process

  • A consulting model - 5 phases that must be completed for consulting to be effective
  • When and how to recommend specific data-gathering techniques such as task analysis, surveys, focus groups and performance analysis
  • Performance analysis – determining training is a potential solution to an operating problem
  • The 5-minute interview - key questions to ask when there isn't time to ask them all

 

Documentation

  • Using the consulting categories to determine what should be documented
  • The consulting contract – who should be accountable for what
  • Identifying success factors – helping the customer validate their projects

 

course info

Course ID: PM-0208
Course Level: Intermediate
Duration: 1 day

upcoming sessions

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