Procept's expert consultants have created the following educational videos on IT Service Management-related topics.
Implementing ITIL and Certifying to the ISO 20000-1 International Standard
by Sola Oduko
The Information Technology Infrastructure Library (ITIL) v 2011 contains a set of best practices for the creation, design, development, operation and continual improvement of IT services that deliver value to an organization. Organizations that implement ITIL can choose whether or not to certify to the ISO 20000-1 International Standard, which drives benefits including improved quality of services; increased business and customer confidence; better understanding of roles, processes, and the business by management and staff; demonstrated superiority over competitors; etc.
The requirements for the ISO/IEC 20000-1 standard include the design, transition, delivery and improvement of services that fulfill service requirements and provide value for both the customer and the service provider. Using the Plan-Do-Check-Act approach, the standard requires an integrated approach for establishing, implementing, operating and improving a service management system (SMS).
This video, a recording of a 1-hour webinar delivered by Procept’s IT Management Practice Lead Sola Oduko, is designed for participants who are considering implementing ITIL and those interested in certifying to the ISO 20000-1 standard.