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ITIL® V3 Executive Awareness

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The Office of the Government Commerce, UK (OGC - the official owner of ITIL®) commissioned a program to review the IT Service Management best practice framework. The publications, referred to as ITIL® V2, provide guidance for managing information technology and systems activities. The result of the review was the launch of five core books in May 2007, referred to as ITIL® V3, for Service Management.

The main focus of this intensive 1-day ITIL® V3 Executive Awareness course is to provide a high level overview of the contents and benefits of the ITIL® V3 framework. We will cover how and why activities are grouped, recommendations for organization and managing organizational change, specific recommendations focused on problem areas in your organization, and development of business case to support an ITIL® implementation program. The program can also be delivered in less than one day to suit your specific needs.

Learning Objectives

Candidates will gain awareness of IT Service Management as described in the ITIL® Service Strategy, ITIL® Service Design, ITIL® Service Transition, ITIL® Service Operation, ITIL® Continual Service Improvement, publications. A basic ITIL® vocabulary will be established and participants will leave the course with sufficient information to proceed to investigate the benefits of ITIL® within their own organization.

Who Should Attend

The ITIL® V3 Executive Awareness is appropriate for individuals who are:

  • Are Chief Information Officers, Senior IT Managers, IT Managers and Supervisors, IT professionals and IT Operation practitioners.
  • Are interested in learning more about ITIL and specifically how it may benefit their organization.



There is no prerequisite for this course. It functions as a stand-alone course.


You will receive a course binder containing copies of presentation slides, case studies, exercises, and suggested solutions.

What You Will Learn

Service Management as a Practice

  • ITIL® Terminology
  • The Service Lifecycle including Processes
  • Technology and Architecture
  • Implementation Considerations
  • Complementary Industry Guidance


Continual Service Improvement

  • The 7 step improvement process
  • Methods and Techniques
  • Organizing for Continual Improvement


Targeted Action

  • Identifying Needs
  • Matching Needs to Process Solutions
  • Where to Start
  • The Business Case
  • Objective Evidence


Wrap-up and Next Steps

course info

Course ID: SO-6001
Course Level: Beginner
Duration: 1 day

upcoming sessions

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PMI Talent TriangleThe following table provides the breakdown of the professional development units (PDUs) for this course aligned with the PMI Talent TriangleTM.

  Tech. Ldrshp. Strat. & Bus.
PMP 3 0 4
PgMP 3 0 4
PfMP 0 0 4
PMI-ACP 0 0 4
PMI-SP 0 0 4
PMI-RMP 1 0 4
PMI-PBA 0 0 4

The three columns in the above table are Technical Project Management, Leadership, and Strategic & Business Management.

Other Credits

Other professional (re)certification credits are available, including:

  • Certified Business Analyst Professionals (CBAPs) earn 7CDUs (Category 2B)
  • Certified Software Quality Engineers (CSQEs) earn 1 RU
  • CIPS Information Systems Professionals (ISPs) earn 7 Learning Credits
  • CIPS Information Technology Certified Professional (ITCPs) earn 7 Learning Credits