Procept Associates offer a number of IT Service Management ITIL® courses, enabling participants to enhance the quality of their information technology support, delivery, and management services. Each course can be taken individually or as part of a program towards certification. Instructional time per course ranges from 1 to 5 days.
Information Technology Infrastructure Library (ITIL) certifications are awarded through the ITIL Certification Board, comprising multiple examination institutes worldwide. ITIL has been recognized as providing the framework of best practices for the information technology industry, which Procept adheres to in our IT Service Management ITIL courses.
Below is a list of our ITSM courses grouped by level with links to individual course description pages.
|SO-6200||ISO 20000 Foundation (Service Management System)||3 days|
|SO-6000||IT Service Management Foundation V3||3 days|
|SO-6002||IT Service Management Foundation V4||2 days|
|CA-6350||ITIL V3 Executive Orientation [Online]||2.5 hours|
|VM-6378||ITIL V3 Foundation [Online]||18 hours|
|SO-6001||ITIL® V3 Executive Awareness||1 day|
|SO-6250||ISO 20000 Practitioner (Service Management System)||3 days|
|SO-6102||ITIL Continual Service Improvement||3 days|
|SO-6106||ITIL Operational Support and Analysis||4 days|
|SO-6104||ITIL Planning, Protection and Optimization||4 days|
|SO-6108||ITIL Release, Control and Validation||4 days|
|SO-6103||ITIL Service Design||3 days|
|SO-6107||ITIL Service Offerings and Agreements||4 days|
|SO-6100||ITIL Service Operation||3 days|
|SO-6105||ITIL Service Strategy||3 days|
|SO-6101||ITIL Service Transition||3 days|
|SO-6150||ITIL Managing Across the Lifecycle||5 days|