Login access is only available to associates and administrative staff.

Coaching Skills

You are here


This 1/2 day workshop emphasizes the one-on-one skills necessary to conduct productive coaching sessions which are necessary to improve the job performance of others.


Upon completion of this workshop learners will be able to:

  • Determine causes for current performance levels and appropriate methods for improving performance
  • Establish a comfortable coaching environment
  • Prepare for a coaching session Apply the basic skills of asking, listening and providing feedback
  • Apply the basic skills of asking, listening and providing feedback



This course is for managers and supervisors who are accountable for improving the job performance of others.


There is no prerequisite for this course.


You will receive a course binder containing a copy of the presentation slides.



  • Overview of objectives, contents and expected outcomes of workshop
  • Conference discussion establishing what coaching is and what it is not
  • Characteristics of an effective coach


Interpersonal Communications

  • Review basic concepts of active listening.
  • Present guidelines for stress listening
  • Establish through a one-on-one exercise the critical importance of the skill of asking questions
  • Present guidelines and demonstrate techniques for providing feedback
  • Practice exercise in giving feedback


The Process of Coaching

  • Determining the causes of current performance levels (substandard or otherwise)
  • Getting ready – steps in the preparation for a coaching’s session
  • Preparing the environment
  • Conducting the session
  • Follow up activities


course info

Course ID: PM-0104
Course Level: Beginner
Duration: 1/2 day

upcoming sessions

Session Not Found


PMI Talent TriangleThe following table provides the breakdown of the professional development units (PDUs) for this course aligned with the PMI Talent TriangleTM.

  Tech. Ldrshp. Strat. & Bus.
PMP 0 3.5 0
PgMP 0 3.5 0
PfMP 0 3.5 0
PMI-ACP 0 3.5 0
PMI-SP 0 3.5 0
PMI-RMP 0 3.5 0
PMI-PBA 0 3.5 0

The three columns in the above table are Technical Project Management, Leadership, and Strategic & Business Management.

Other Credits

Other professional (re)certification credits are available, including:

  • Certified Business Analyst Professionals (CBAPs) earn 3.5CDUs (Category 2B)
  • Certified Software Quality Engineers (CSQEs) earn 0.5 RU
  • CIPS Information Systems Professionals (ISPs) earn 3.5 Learning Credits
  • CIPS Information Technology Certified Professional (ITCPs) earn 3.5 Learning Credits