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Effective Coaching Skills

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Abstract: 

This course is for all levels of management, lead personnel and specified employees who are concerned with improving the job performance of others. The workshop combines coaching and counseling skills and provides extensive practice of informal and formal coaching skills and techniques

This course is highly interactive with extensive practice of the skills and techniques presented. Peer and consultant feedback is provided throughout the course. Content is delivered through participative lectures, full-group and small-group discussions, case studies and simulations.

LEARNING OBJECTIVES

Participants will gain the skills to:

  • Determine causes for current performance levels and appropriate methods for improving performance
  • Establish a comfortable coaching environment
  • Apply the basic skills of asking, listening and providing feedback
  • Establish a “high expectations” environment
  • Identify the relationship between coaching and disciplinary processes
  • Carry out a one-on-one coaching session

 

PREREQUISITE

There is no prerequisite for this course.

MATERIALS

You will receive a course binder containing a copy of the presentation slides.

WHAT YOU WILL LEARN

DAY 1:
Introduction

  • Overview objectives, content and expected outcomes of workshop
  • Group exercise to introduce concept of coaching and as a lead-in to interpersonal communications
  • Triad set up - two people discussing basic coaching questions with third person observing and noting communication dynamics and behaviors
  • Conference discussion of responses to coaching questions
  • Establish what coaching is, what it is not, its values and the characteristics of an effective coach

 

Interpersonal Communications

  • Hear responses from observers to establish and review basic communication concepts and behaviors
  • Present guidelines for stress listening
  • Establish through a one-on-one exercise the critical importance of the skill of asking questions
  • Group exercise on techniques for asking questions in a way that makes it comfortable for others to respond
  • Present guidelines and demonstrate techniques for providing feedback
  • Practice exercise in giving feedback

 

Coaching Structure and Strategy

  • Establishing a “high expectations” environment
  • The self-fulfilling prophecy, “you get what you expect”
  • Case study exercise reinforcing the concept of setting high expectations
  • The first step in coaching: determining the cause(s) of current performance level (substandard or otherwise)
  • The concept of self-motivation
  • Existence of obstacles to improved performance and how to identify them
  • Differing definitions of “Job Well Done” or a “Job Worth Doing” (JWD’s), a major, but subtle, cause of substandard performance

 

DAY 2:
Coaching Structure and Strategy Continued

  • Conducting a “JWD” discussion, structure and sequence, purpose, and process.
  • Practice exercise in conducting a “JWD” discussion
  • Coaching and the disciplinary process
  • A positive approach to discipline, a two-track process
  • Case study analysis of a disciplinary situation

 

The Process of Coaching

  • Steps in the coaching process
  • Getting ready, steps in preparation for a coaching session
  • Preparing the coaching environment
  • Conducting the session
  • Follow up activities
  • Putting it all together
  • Role play exercise in triads, two participants, one observer
  • Debriefing exercise using observers’ comments to emphasize and reinforce key principles and behaviors

 

course info

Course ID: PM-0100
Course Level: Intermediate
Duration: 2 days

upcoming sessions

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PMI PDUs

PMI Talent TriangleThe following table provides the breakdown of the professional development units (PDUs) for this course aligned with the PMI Talent TriangleTM.

  Tech. Ldrshp. Strat. & Bus.
PMP 0 14 0
PgMP 0 14 0
PfMP 0 14 0
PMI-ACP 0 14 0
PMI-SP 0 14 0
PMI-RMP 0 14 0
PMI-PBA 0 14 0

 
The three columns in the above table are Technical Project Management, Leadership, and Strategic & Business Management.

Other Credits

Other professional (re)certification credits are available, including:

  • Certified Business Analyst Professionals (CBAPs) earn 14CDUs (Category 2B)
  • Certified Software Quality Engineers (CSQEs) earn 2 RU
  • CIPS Information Systems Professionals (ISPs) earn 14 Learning Credits
  • CIPS Information Technology Certified Professional (ITCPs) earn 14 Learning Credits