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Facilitation Skills

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Facilitation and meeting leadership skills are in great demand as organizations become more heavily involved in a team environment and in participative management processes. The success of any group project or team development is directly related to the ability of the facilitator or meeting leader to direct and control the dynamics of group discussions, maintain focus and move the group toward its goal.

The basic purpose of this workshop is to provide the skills and knowledge necessary to facilitate group meetings and discussions effectively. This 2-day workshop is designed to develop effective facilitation skills in the only way to acquire them – practice, practice, practice. The bulk of the workshop is devoted to the presentation and practice of facilitation techniques.

In tightly controlled discussions, the concepts of pace, creating a sense of urgency and reducing “white space” are presented and practiced. In leading open interchange discussions, the key concepts are the “rules of choreography,” maintaining control and focus and encouraging full participation.

Key skills presented to supplement the primary facilitation techniques are the effective use of questions, dealing with attitudes and opinions and handling disruptive situations.


Participants will gain the ability to be able to:

  • Lead both tightly-controlled and open interchange discussions
  • Establish a participatory environment at the beginning of discussions
  • Use questions to focus discussions keep them on track and promote active involvement
  • Demonstrate the “rules of choreography” in leading and controlling discussions
  • Apply techniques to handle – or, better yet, prevent – disruptive situations
  • Utilize a variety of group decision-making techniques



This 2-day workshop is beneficial to all people who lead various types of meetings or group discussions, including team leaders and facilitators, managers and supervisors, project leaders, trainers and others who may be assigned to conduct group activities.


This course has no prerequisite.


You will receive a course binder containing a copy of the presentation slides.




  • Overview of workshop
  • Personal introductions
  • Workshop expectations


Teaching VS. Facilitating

  • What’s the difference between the two? And does it really matter?
  • Learning vs. process outcomes


Getting Started

  • The rule of the first 10 minutes
  • Criteria for designing opening “exercises”


The Facilitation Process

  • Types of discussions – from tightly-controlled to open interchange
  • Techniques for leading brainstorming and list-building discussions
  • The importance of pace and a “sense of urgency”
  • Reducing “white space”
  • Using flipcharts as dynamic aids
  • Leading open interchange discussions
  • Positions and movement – the “Rules of Choreography”
  • Maintaining control without dominating
  • •Keeping the discussion moving without losing focus
  • Dealing with opinions and attitudes



The Use of Questions

Handling Disruptive Situations

Decision-making Techniques

  • Consensus and “majority rules”
  • Cause and effect diagrams
  • Multivoting
  • Nominal group techniques


course info

Course ID: PM-0110
Course Level: Intermediate
Duration: 2 days

upcoming sessions

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PMI Talent TriangleThe following table provides the breakdown of the professional development units (PDUs) for this course aligned with the PMI Talent TriangleTM.

  Tech. Ldrshp. Strat. & Bus.
PMP 0 14 0
PgMP 0 14 0
PfMP 0 14 0
PMI-ACP 0 14 0
PMI-SP 0 14 0
PMI-RMP 0 14 0
PMI-PBA 0 14 0

The three columns in the above table are Technical Project Management, Leadership, and Strategic & Business Management

Other Credits

Other professional (re)certification credits are available, including:

  • Certified Business Analyst Professionals (CBAPs) earn 14CDUs (Category 2B)
  • Certified Software Quality Engineers (CSQEs) earn 2 RU
  • CIPS Information Systems Professionals (ISPs) earn 14 Learning Credits
  • CIPS Information Technology Certified Professional (ITCPs) earn 14 Learning Credits