The requirements for the ISO/IEC 20000-1 international standard include the design, transition, delivery and improvement of services that fulfill service requirements and provide value for both the customer and the service provider. Using the Plan, Do, Check, Act approach, the international standard requires an integrated approach for establishing, implementing, operating and improving a service management system (SMS). (Source: ISO/IEC 20000-1.)
This three-day foundation-level course was designed to introduce participants to the purpose, scope and contents of the international standard, as well as prepare them for the ISO 20000 Foundation certification examination at the end of the course.
The course is delivered in conjunction with our partner TCIC Global Certification Ltd., a certification body (CB), training organization (TO) and examination institute (EI) for ISO 27001, ISO 20000 and ISO 22301, with global presence and recognition for its professional services, and also, an accredited training organization (ATO) and registered certification body (RCB) with APM Group for ISO 20000.
At the end of this course, participants will be able to:
This course is appropriate for:
There is no prerequisite for this course but practical experience in an IT Department will enhance learning.
ISO 20000 Foundation Examination consists of forty multiple choice questions and delegates required 65% to pass.
You will receive a course binder containing copies of presentation slides, case studies, exercises and suggested solutions.