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Project Communications and Stakeholder Management

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This course is designed to provide participants with an understanding of the complexity of managing stakeholders and project communications. We will cover the processes, tools and techniques of Project Communications Management and Project Stakeholder Management as presented in the Project Management Institute’s A Guide to the Project Management Body of Knowledge®..

Participants will learn through application to a case study and hands-on exercises. Although a projectized structure will be discussed for context and comparison, this course is primarily focused on stakeholder and communications management for a matrix project structure.

Learning Objectives

At the end of this course, participants will be able to:

  • Use the terminology and processes of stakeholder and communications management
  • Prepare a project or program communications management plan
  • Use the tools of stakeholder analysis
  • Develop strategies for managing stakeholder expectations
  • Articulate the benefits of a proactive approach to project communications


Who Should Participate

This course is ideal for those responsible for managing projects, programs and portfolios; project team leads ; and managers whose resources are allocated to projects or who support project work.


There are no prerequisites for this course.


Participants receive a workbook with copies of all of the course slides and case study materials.


Introduction & PM Context

  • Introductions
  • Definitions
  • Portfolios, programs, projects
  • The matrix organization
  • Workshops: Introductions, Identifying Case Study


Identifying Stakeholders

  • Identifying stakeholders and their expectations
  • Tools of stakeholder analysis
  • Plan stakeholder management
  • Workshops: Stakeholder analysis, stakeholder strategies


Planning Communications

  • Organizational planning
  • Communication Tools
  • Communications Systems
  • Information Flows
  • The communication matrix
  • Workshops: Communications matrix, communications management plan


Manage & Control Communications

  • Communications Skills
  • Information Retrieval Systems
  • Information Distribution Methods
  • Performance Reporting
  • Effective Meetings
  • Workshops: The communication problem, email etiquette, performance reports, meeting strategies


Manage & Control Stakeholder Engagement

  • Team building
  • Motivation theories
  • Conflict management
  • Negotiation
  • Workshop: Video exercises, case study


Project Closure

  • Communications closure
  • Project documentation
  • Gathering lessons learned
  • Workshop: Case study documentation, lessons learned case study


Wrap Up

  • Recap Stakeholder Management
  • Recap Communications Management
  • Workshops: Lessons learned


course info

Course ID: 1402
Course Level: Intermediate
Duration: 1 or 2 days

upcoming sessions

Session Not Found


PMI Talent TriangleThe following table provides the breakdown of the professional development units (PDUs) for this course aligned with the PMI Talent TriangleTM.

  Tech. Ldrshp. Strat. & Bus.
PMP 12 0.5 1.5
PgMP 12 0.5 1.5
PfMP 12 0.5 1.5
PMI-ACP 12 0.5 1.5
PMI-SP 12 0.5 1.5
PMI-RMP 12 0.5 1.5
PMI-PBA 12 0.5 1.5

The three columns in the above table are Technical Project Management, Leadership, and Strategic & Business Management.

Other Credits

Other professional (re)certification credits are available, including:

  • Certified Business Analyst Professionals (CBAPs) earn 14 CDUs (Category 2B)
  • Certified Software Quality Engineers (CSQEs) earn 2 RUs
  • CIPS Information Systems Professionals (ISPs) earn 14 Learning Credits
  • CIPS Information Technology Certified Professional (ITCPs) earn 14 Learning Credits

I enjoyed the practical examples and analogies. I also appreciated learning the different tools.

Anonymous : Toronto Public Health