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Project Troubleshooting, Recovery and Restoration

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The goal of this 2-day course is to provide participants with concepts, tools and techniques to:

  • Monitor and control project’s performance in order to determine whether it is in trouble
  • Identify signs and indicators that projects are on track to failing to deliver on their objectives
  • Review typical causes that lead to performance trouble in projects
  • Define when to decide whether a project needs to be recovered, terminated or proceed by “business as usual”
  • Plan and perform the project recovery process to redefine and restore performance
  • Apply lessons learned and learn from previous mistakes to apply prevention measures and reduce the chance that future projects get into trouble



After completing this course, participants should be able to:

  • Perform trouble prevention activities early in the project.
  • Identify areas to focus on to reduce project failures.
  • Identify when a project is in trouble.
  • Assess project health measures and determine the applicability of various measures.
  • Determine the need for project recovery based on the situation’s severity.
  • Explore recovery options for the project.
  • Build a recovery plan.
  • Lead project recovery actions and monitor their level of success.
  • Stabilize and restore project performance base on the new objectives.
  • Conduct a meaningful lessons-learned process that can help reduce future project troubles.



Project Managers — both new to project management and experienced project managers who want to interact effectively with PMOs, project team members, members of the PMO and anyone wishing to be more competitive in today’s job market


There is no prerequisite for this course. It functions as a stand-alone course.


Do It Right The First Time: The Importance of Prevention

  • Focus on what matters: quality, risk, change, communication
  • Project readiness and complexity assessment
  • The kick-off meeting


Determine Project health: Take a Measure

  • Reviewing existing project plans and conditions
  • Project health measures as early indicators of trouble
  • Project health indicators


Identify Project Failures

  • Define what is a project failure
  • Indicators and signs of failure


Project Assessment

  • Determine how to proceed: termination, recovery, or “business as usual”
  • Identify the urgency
  • Set expectations
  • Align the stakeholders
  • Define success criteria
  • Consider the options (Earned Value)
  • Decide: go/no go


Recovery planning

  • Put together a charter
  • Construct an action plan
  • Form the Team
  • Conduct a kickoff
  • Perform detailed Planning


7. Lessons Learned

  • Closing the circle: apply learning for future prevention
  • Determine what to ask
  • Gather and assess the information
  • Ensure learning moving forward


course info

Course ID: 1609
Course Level: Intermediate
Duration: 2 days

upcoming sessions

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PMI Talent TriangleThe following table provides the breakdown of the professional development units (PDUs) for the 2-day version of this course aligned with the PMI Talent TriangleTM.

  Tech. Ldrshp. Strat. & Bus.
PMP 8 2 4
PgMP 8 2 4
PfMP 3 2 4
PMI-ACP 3 2 4
PMI-SP 2 2 4
PMI-RMP 4.5 2 4
PMI-PBA 4 2 4

The three columns in the above table are Technical Project Management, Leadership, and Strategic & Business Management.

Other Credits

Other professional (re)certification credits are available, including:

  • Certified Business Analyst Professionals (CBAPs) earn 14 CDUs (Category 2B)
  • Certified Software Quality Engineers (CSQEs) earn 2 RUs
  • CIPS Information Systems Professionals (ISPs) earn 14 Learning Credits
  • CIPS Information Technology Certified Professional (ITCPs) earn 14 Learning Credits