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Comprehensive Business Analysis 1: Planning, Monitoring and Communication

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The demand for experienced Business Analysts increases as the Business Analysis profession becomes more globally recognized and standardized, and employers acknowledge the value Business Analysts bring to their organizations. The Business Analyst plays an integral role within the business, uniting current industry knowledge, practical tools and techniques to deliver quality project solutions on time and within budget. Whether you are new to the profession or a seasoned Business Analyst, you will benefit from the knowledge and practical application of standard tools and techniques used in many industries today.

This 4-day course covers Business Analysis Planning and Monitoring, and Requirements Communication and Management knowledge areas from the Business Analysis Body of Knowledge® (BABOK®). During this course, you will gain insight into the Business Analyst profession, the role Business Analysts play within an organization, the necessary skills required, and valuable applicable tools, techniques and methodologies for immediate use back on the job. This course focuses extensively on how to develop thorough requirements elicitation and management processes while providing you with the opportunity to practice effective oral and written communication, documentation and facilitation skills. You will identify and analyze BA project deliverables within the project lifecycle. In-class exercises will enable you to assimilate learning objectives.

This and related courses will help to prepare you for the Certified Business Analysis Professional™ (CBAP®) designation.

This course is also known as Comprehensive Business Analysis Part I. It is based on the Guide to the Business Analysis Body of Knowledge®.


Participants will gain practical skills to:

  • Evaluate business analysis underlying competencies to gain an appreciation of how Business Analysts add value to an organization
  • Distinguish and give examples of the differences between business analysis and project management
  • Examine the profession, global standards, the professional organization and trends in the industry
  • Illustrate an effective requirements management process
  • Integrate effective writing practices into business analysis communication and documentation
  • List and give examples of different requirement types
  • Describe the steps required to complete a thorough stakeholder analysis
  • Produce the elements of a good Requirements Management Plan
  • Prepare documents like:
    • Functional decomposition diagram (Work Breakdown Structure, WBS)
    • Risk Analysis Plan
    • Communication Plan
  • Interpret how the business analysis activities contribute to overall product/solution



The Business Analysis: Planning, Monitoring and Communication course is appropriate for individuals who are:

  • Pursuing a career in Business Analysis
  • Business or Information Systems managers or staff who is new to business analysis.
  • Experienced Business Analysts requiring better understanding of the role, or desiring formal recognition through certification.
  • Project staff or managers currently combining the Business Analyst role with other duties.
  • Business staff or managers who are working in Business Analyst environments, needing to interact with project managers and business analysts.
  • Preparing to write the Certified Business Analysis Professional™ (CBAP®) and require a refresher on the concepts covered in the BABOK®



There is no prerequisite for this course. It functions as a stand-alone course.


You will receive a course binder containing copies of presentation slides, case studies, exercises, and suggested solutions.


Introduction to Business Analysis

  • The International Institute of Business Analysis
  • The Business Analysis Body of Knowledge
  • Definitions of business analysis and business analyst
  • Differences between:
    • Project management
    • Financial Analysis
    • Quality Assurance
    • Business Analysis
  • Key skills of a Business Analyst
  • The role of the BA in a project


Introduction to Requirements

  • Scope and Requirements
  • Where do requirements come from?
  • Types of requirements
  • Differences between high level and detailed requirements
  • Characteristics of a good requirement



  • Business analysis communication
  • Benefits of written or oral communication
  • Effective writing process
    • Planning the communication
    • Writing a Draft
    • Revising and Polishing communications
  • How to adjust communication for different personalities & audiences
  • Creating a mind map
  • Writing to:
    • Persuade
    • Inform
    • Record information
    • Teach
  • Facilitation
    • Preparing for a Session
    • Facilitating a Session


Communication Cont'd

  • How to overcome common pitfalls
  • Managing information from a session
  • Making an effective presentation


Stakeholder Analysis and Communication Strategy

  • What is a stakeholder analysis?
  • Impact and value of stakeholder analysis
  • Steps in completing stakeholder analysis
  • Techniques to analyze stakeholders
  • Develop a business analysis communication plan
  • Affinity diagram technique


Business Analysis Planning

  • Elements of a business analysis plan
  • Value of creating a business analysis plan
  • Differences between plan driven and change driven approaches
  • Decision Analysis
  • Requirement gathering strategies
  • Functional decomposition
  • Creating a Work Breakdown Structure
  • Estimating business analysis activities
  • Identifying requirement risks
  • Developing risk plans
  • Writing a business analysis plan


Requirement Management

  • Why scope/requirements change
  • How to manage scope
  • Managing changes to requirements
  • Completing an impact assessment on suggested change
  • Value of capturing requirement attributes
  • Traceability
  • Verification and Validation of requirements
  • Problem Tracking


course info

Course ID: 3100
Course Level: Intermediate
Duration: 4 days

upcoming sessions

Jun. 08, 2020 - Jun. 08, 2020
Instructor: Mark Peco

Event starts in: 59 days
University Of Waterloo East Campus 3

Register Here
Sep. 21, 2020 - Sep. 24, 2020
Event starts in: 164 days
Dalhousie University (Halifax, NS)

Register Here
Sep. 28, 2020
Instructor: Luigi Iacobellis

Sep. 29, 2020
Instructor: Luigi Iacobellis

Oct. 05, 2020
Instructor: Luigi Iacobellis

Oct. 06, 2020
Instructor: Luigi Iacobellis

Event starts in: 171 days
University Of Waterloo East Campus 3

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Nov. 19, 2020
Instructor: Amber Howard

Nov. 20, 2020
Instructor: Amber Howard

Nov. 26, 2020
Instructor: Amber Howard

Nov. 27, 2020
Instructor: Amber Howard

Event starts in: 223 days
Western Continuing Studies (London, ON)

Register Here


PMI Talent TriangleThe following table provides the breakdown of the professional development units (PDUs) for this course aligned with the PMI Talent TriangleTM.

  Tech. Ldrshp. Strat. & Bus.
PMP 21 0 7
PgMP 21 0 7
PfMP 0 0 7
PMI-ACP 14 0 7
PMI-SP 0 0 7
PMI-RMP 0 0 7
PMI-PBA 21 0 7

The three columns in the table are Technical Project Management, Leadership, and Strategic & Business Management.

Other Credits

Other professional (re)certification credits are available, including:

  • Certified Business Analyst Professionals (CBAPs) earn 28 CDUs (Category 2B)
  • Certified Software Quality Engineers (CSQEs) earn 4 RUs
  • CIPS Information Systems Professionals (ISPs) earn 28 Learning Credits
  • CIPS Information Technology Certified Professional (ITCPs) earn 28 Learning Credits