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Procept has been a long-standing provider of IT management training and consulting in Canada, the USA, and around the world. Our IT experts have produced the following articles and whitepapers for you to enjoy. Click on the buttons to view the documents in Adobe PDF format.

ITIL v4 is Here!

by Sola Oduko

AXELOS has announced the release of ITIL version 4. This newest version of the standard for IT service management will begin rollout in early 2019 with a phased delivery of components over the year. During the transition, ITIL v3 will still be available until some time in 2020. Read this article for more specific details including how to transition your completed or in-progress ITIL certifications.

Agile DevOps

by Kevin Aguanno

A hot trend these days is the move towards Agile DevOps. DevOps is the term used to describe the process flow from software development through testing to deployment, and ongoing support. Called “development operations”, this is usually shortened to “DevOps”. The promise of Agile DevOps is to speed up the DevOps processes and make them more responsive to change. However, trying to implement Agile DevOps in a Traditional DevOps environment is a huge challenge without first changing underlying governance practices. In this article I’ll explain why and identify some success factors.