Most people listen to respond instead of listening to understand. Do you have the tools and skills to listen well and with intention? When was the last time you thought after a conversation "I wish I listened more closely?" Listening is the best gift you can give in any of your relationships.

This half-day practical, online course provides participants with all the tools and practice they need to be active and focused listeners. The presenter uses practical examples and case studies, along with a video to enhance participants’ understanding of listening skills.

LEARNING OBJECTIVES

Participants will gain the ability to be able to:

• Focus on being an effective and active listener
• Recognize and remove barriers to listening
• Capitalize on listening skills rather than positional power to achieve goals
• Employ listening skills for maximum effectiveness in building relationships
• List and explain the use of the 12 listening tools
   

WHO SHOULD ATTEND

Anyone interested in improving their ability to communicate, especially those in sales or customer service roles.

PREREQUISITE

This course has no prerequisite.

MATERIALS

You will receive an electronic copy of the course notes.

WHAT YOU WILL LEARN