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Analytical Thinking for the Business Analyst

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Analytical thinking is a key underlying competency for a business analyst. Strong analytical skills transform a BA from an “order taker” to a true collaborative partner for all stakeholders. There is more to analytical thinking than just “being smart”; it takes the correct approach.

This 2-day course is designed to formalize and develop the analytical skills of the business analyst. This course is based on the Guide to the Business Analysis Body of Knowledge® (BABOK®) version 3.0.


Participants will gain practical skills to:

  • Define analytical thinking
  • Apply a methodical approach to analytical thinking and problem solving
  • Understand the vital role metrics play
  • Identify relevant metrics
  • Recognize the characteristics and value of a metrics program



The Analytical Thinking for the Business Analyst course is appropriate for individuals who are:

  • Pursuing a career in business analysis
  • Business or information systems managers or staff who are new to business analysis.
  • Experienced business analysts requiring better understanding of the role, or desiring formal recognition through certification.
  • Project staff or managers currently combining the business analyst role with other duties.
  • Business staff or managers who are working in business analyst environments, needing to interact with project managers and business analysts.





You will receive a course binder containing copies of presentation slides, case studies, exercises, and suggested solutions.


Analytical Thinking Defined

  • The Meaning of Analytical Thinking
  • Analytical Thinking for the BA
  • Sub-Competencies
  • Creative Thinking
  • Decision Making
  • Learning
  • Problem Solving
  • Systems Thinking
  • Conceptual Thinking
  • Visual Thinking


Methodical Analytical Thinking

  • Analytical Thinking Process
  • Problem
  • Hypothesis
  • Data
  • Analysis
  • Solution

Metrics-Based Analytical Thinking

  • Gather Facts
  • Elicitation Techniques


Metric Types & Quality Attributes

  • Metrics
  • Business Intelligence vs. Analytics
  • Star Schemas
  • Trending
  • Metrics Tree
  • SMART Metrics
  • Performance and Diagnostic Metrics
  • Lasting Relevance


Metrics Program

  • Disciplines and Methodologies
  • Goals, Questions, and Metrics (QGM)
  • Creating GQM Metrics
  • Key Performance Indicators (KPI)
  • Risk Management


course info

Course ID: 3200
Course Level: Intermediate
Duration: 2 days

upcoming sessions

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PMI Talent TriangleThe following table provides the breakdown of the professional development units (PDUs) for this course aligned with the PMI Talent TriangleTM.

  Tech. Ldrshp. Strat. & Bus.
PMP 12 0 2
PgMP 12 0 2
PfMP 0 0 2
PMI-ACP 7 0 2
PMI-SP 0 0 2
PMI-RMP 0 0 2
PMI-PBA 12 0 2

The three columns in the table are Technical Project Management, Leadership, and Strategic & Business Management.

Other Credits

Other professional (re)certification credits are available, including:

  • Certified Business Analyst Professionals (CBAPs) earn 14 CDUs (Category 2B)
  • Certified Software Quality Engineers (CSQEs) earn 2 RUs
  • CIPS Information Systems Professionals (ISPs) earn 14 Learning Credits
  • CIPS Information Technology Certified Professional (ITCPs) earn 14 Learning Credits