When people are working together, differences of opinion and approach are inevitable. Conflict can create problems in work productivity and alignment, or it can be used positively to take advantage of diverse perspectives and promote creativity and innovation.

Conflict – From Prevention to Resolution™ enables you to gain a better understanding of the sources of conflict, and learn tools for preventing conflict from arising. It also provides methods for taking advantage of differences. Conflict – From Prevention to Resolution™ is a skills-based, constructive approach that can release the energy tied up in conflict, allowing creative resolution and more productive relationships.

LEARNING OBJECTIVES

By the end of the workshop participants will be able to:

• Apply basic concepts about the nature of conflict to a real-world situation
• Practice skills that help to prevent conflict from beginning
• Identify your own conflict style and how it may contribute to conflicts you face
• Demonstrate managing your own contributions to conflict
• Analyze conflict situations and how to manage escalation
• Practice using tools and techniques that help prevent, manage and resolve conflicts

WHO SHOULD ATTEND

This course is designed for leaders, managers, team members, and individual contributors who need to interact, collaborate, and make decisions with others in order to achieve their goals.

PREREQUISITE

This course has no prerequisite.

MATERIALS

You will receive a course binder containing a copy of the presentation slides.

WHAT YOU WILL LEARN