Those who work on projects must have strong conflict resolutions skills because all projects will have some level of conflict. Participants will learn about the types of conflicts that are most likely to occur during the various project phases and will be better able to anticipate and be prepared to manage those conflicts.

There are a number of project management tools that, if used proactively, can either prevent conflicts from occurring or reduce the frequency and magnitude of the conflicts. Course participants will learn conflict resolution models and will use them during group exercises and role play exercises to illustrate conflict resolution best practices in action.

The ability of project managers and project team members to manage conflict in a timely manner can have a dramatic impact on project success.

Learning Objectives

After completing this interactive workshop, participants will:

• Be aware of the cost of conflict in projects
• Increase their awareness of the types of conflicts that are likely to occur during project phases
• Know how to proactively avoid or manage conflicts using project management tools
• Understand and apply models that can be used to resolve project conflict
• Know how to apply conflict resolution best practices
• Return to the workplace better equipped to manage conflict on projects

Who Should Attend

Project Managers, Project Coordinators, project team members, subject matter experts who work on projects, as well as anyone who contributes to or supports projects.

Prerequisite

There is no prerequisite for this course. It functions as a stand-alone course.

Materials

You will receive a course binder containing copies of presentation slides, case studies, exercises, and suggested solutions.

What You Will Learn