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Developing Resilience During Change

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When an individual is experiencing high levels of change, their capacity to adapt can rapidly be depleted. Resilience—the ability to remain productive during turbulence—helps people achieve better outcomes for themselves and their organizations. This one-day course explains why change can be challenging and introduces a set of seven “change muscles” that help individuals use their energy more effectively as they move through the adaptation process. Participants receive individual feedback on their own resilience, and engage in exercises that provide practice in applying each of the characteristics. They leave with an action plan for strengthening their resilience. Optional additions include a module on leading and managing for resilience, and a module designed to help intact teams explore their collective resilience.

This 1-day workshop is highly interactive. The instructor presents key concepts, then helps the participants build personal connections through discussions, interactive exercises, and games. Participants receive confidential individual feedback based on a questionnaire that is completed in advance of the course. They complete an action plan for developing their personal resilience, and are encouraged to reach out to others in the class to provide mutual support for development.

Learning Objectives

Participants will gain practical skills to:

  • Understand why change can be challenging
  • Recognize change-related disruption in work and personal settings
  • Identify signs that you and those around you are experiencing change overload
  • Formulate effective responses to change-related challenges
  • Enhance your own resilience
  • Deliver more effective performance during turbulence


Who Should Attend

Developing Personal Resilience is designed for:

  • Individual contributors
  • Supervisors
  • Lower to mid-level managers
  • Members of intact teams

This topic can also be delivered effectively to upper-level managers and senior leaders with revisions to the format and design.



Completion of Personal Resilience Questionnaire (online, available in multiple languages, takes about 15-20 minutes).


You will receive a course binder containing copies of presentation slides, case studies, exercises, and suggested solutions.

Why Change Can Be Challenging

  • Expectations and Control
  • Reactions to Change
  • Adaptation Capacity
  • Change-Related Overload


Introduction to Personal Resilience

  • Defining Resilience
  • Attributes of Resilient People
  • Overview of Resilience Characteristics


Your Personal Resilience Profile

  • What is the Personal Resilience Profile?
  • Reviewing Your Confidential Results
  • (Optional) Group Summary of Results


Exploring Your Resilience

  • Positive: The World
  • Positive: Yourself
  • Focused
  • Flexible: Thoughts
  • Flexible: Social
  • Organized
  • Proactive


Action Planning

  • Identifying Development Priorities
  • Completing an Action Plan
  • Committing to Next Steps


(Optional) Leading and Managing for Resilience

  • Your Resilience as a Leader
  • Supporting Others’ Development
  • Using Resilience in Teams
  • Building a Resilient Culture

course info

Course ID: TS-5050
Course Level: Beginner
Duration: 1 day

upcoming sessions

Jun. 25, 2020 - Jun. 25, 2020
Instructor: Reginald Scotland

Event starts in: 154 days

Register Now


PMI Talent TriangleThe following table provides the breakdown of the professional development units (PDUs) for the 1-day version of this course aligned with the PMI Talent TriangleTM.

  Tech. Ldrshp. Strat. & Bus.
PMP 0 7 0
PgMP 0 7 0
PfMP 0 7 0
PMI-ACP 0 7 0
PMI-SP 0 7 0
PMI-RMP 0 7 0
PMI-PBA 0 7 0

The three columns in the above table are Technical Project Management, Leadership, and Strategic & Business Management.

Other Credits

Other professional (re)certification credits are available, including:

  • Certified Business Analyst Professionals (CBAPs) earn 7 CDUs (Category 2B)
  • Certified Software Quality Engineers (CSQEs) earn 1 RUs
  • CIPS Information Systems Professionals (ISPs) earn 7 Learning Credits
  • CIPS Information Technology Certified Professional (ITCPs) earn 7 Learning Credits

Helps open eyes on your own behaviour and provides methods/tools to improve or course correct if needed.

Ruby Corbett: Executive Assistant, Ontario Pension Board

Clear, well organized, kinda fun.

Mike Boeckler: Data Analyst, OPB

Did a great job explaining resiliency and how to deal with changes utlizing the Resilience Characteristics.

Ida Zongo: Ontario Pension Board

It will help you identify where to best apply your efforts -- avoid wheel spinning -- keep you honest -- increase your confidence.

Marilyn Courtemanche: Manager, Corporate Operations, OPB

Very practical for everyday life and work.

George Deen: Data Analyst