Do you have a difficult person in your life? It is important to remember that people are different NOT difficult. We all face several types of challenging behaviors on a daily basis. Unfortunately, most people have no training in handling these situations so they become even more difficult.

This half-day practical, online course gives you the tools and techniques to help you make difficult situations more manageable.

LEARNING OBJECTIVES

Participants will gain the ability to be able to:

• Understand why difficult situations happen
• Learn how to respond tactfully when faced with tension or disagreement
• List and explain five coping skills
• Use appropriate speaking and listening skills to reduce the difficulty of a situation
• Build relationships using effective coping skills
   

WHO SHOULD ATTEND

Anyone involved in negotiations or who is trying to spot those who are not being truthful.

PREREQUISITE

This course has no prerequisite.

MATERIALS

You will receive an electronic copy of the course notes.

WHAT YOU WILL LEARN