• Introduction

Chapter 01 - Course Introduction

• Lesson: Course Introduction
  • Welcome to the Course!
  • My ITSM Mentoring Community
  • Why Are You Here?
  • Using Bloom’s Taxonomy
  • What do you Expect?
  • Housekeeping
  • Conventions Used
  • Quizzes & Exercises
  • PRINCE2 Qualification Scheme
  • PRINCE2 Foundation Exam
  • Getting Started

• Lesson: Frameworks, Standards & Methods in Context
  • Learning Objectives
  • What is a Framework
  • The PMBOK as a Framework
  • PMBOK in Context
  • What is a Standard?
  • ISO21500
  • What is a Methodology?
  • PRINCE2 as a Methodology
  • PMBOK Says – PRINCE2 Does
  • Portfolios, Programs & Projects
  • Enterprise – Portfolio, Program & Project

• Lesson: PRINCE2 Overview
  • Learning Objectives
  • What is a Project?
  • What is Project Management?
  • The Project Management Landscape
  • This is PRINCE2
  • PRINCE2 @ a Glance – High Level Processes
  • Project Performance Managed
  • Integrated Elements of PRINCE2
  • Principles
  • Themes
  • Processes
  • Environment
  • Customer/Supplier
  • Benefits of PRINCE2
  • Summary
  • Chapter Quiz

Chapter 02 - PRINCE2 Themes

• Lesson: Introduction to Themes
  • Learning Objectives
  • An Introduction to Themes
  • Theme Descriptions

• Lesson: Business Case Theme
  • Learning Objectives – Business Case
  • Business Case Theme
  • Purpose of the Business Case Theme
  • The Business Case Defined
  • Purpose of the Business Case
  • Purpose of the Benefits Review Plan
  • PRINCE2 Approach to the Theme
  • Responsibilities Within the Theme

• Lesson: Organization Theme
  • Learning Objectives - Organization
  • Organization Theme
  • Purpose of the Organization Theme
  • Organization Defined
  • The Stakeholders
  • Three Project Interests
  • PRINCE2 Approach to the Theme
  • The Project Team
  • Project Board
  • Project Board’s Characteristics & Roles
  • Project Assurance
  • Change Authority
  • Project Manager
  • Team Manager
  • Project Support
  • Communication Management Strategy
  • Responsibilities Within the Theme

• Lesson: Quality Theme
  • Learning Objectives - Quality
  • Quality Theme
  • Purpose of the Quality Theme
  • Quality Defined
  • Quality Assurance
  • Quality Assurance & Project Assurance
  • PRINCE2 Approach to the Theme
  • Expectations & Acceptance
  • Aspects of Quality
  • Got Quality?
  • PRINCE2 Quality Review Technique
  • Quality Theme Products
  • Responsibilities Within the Theme

• Lesson: Plans
  • Learning Objectives - Plans
  • Plans Theme
  • Purpose of the Plans Theme
  • Plans Theme Defined
  • PRINCE2 Plan Levels
  • PRINCE2 Approach to the Theme
  • Product-based Planning Technique
  • Write the Product Description
  • Create Product Breakdown Structure
  • Write Product Descriptions
  • Create Product Flow Diagram
  • Responsibilities Within the Theme

• Lesson: Risk
  • Learning Objectives - Risk
  • Risk Theme
  • Purpose of the Risk Theme
  • Risk Theme Defined
  • PRINCE2 Approach to the Theme
  • Risk Management Strategy
  • Risk Register
  • Risk Management Procedure
  • Identify
  • Assess
  • Plan
  • Implement
  • Communicate
  • Risk Response
  • Risk Budget
  • Responsibilities Within the Theme

• Lesson: Change
  • Learning Objectives - Change
  • Change Theme
  • Purpose of the Change Theme
  • Change Theme Defined
  • Issue Types
  • PRINCE2 Approach to the Theme
  • Control Products
  • Configuration Management
  • Issue & Change Control Procedure
  • Responsibilities Within the Theme

• Lesson: Progress
  • Learning Objectives - Progress
  • Progress Theme
  • Purpose of the Progress Theme
  • Progress Theme Defined
  • Six Tolerance Areas
  • PRINCE2 Approach to the Theme
  • Delegating Authority
  • Delegated Tolerances & Reporting Progress
  • Control with Management Stages
  • Management & Technical Stages
  • Controls
  • Progress Baselines
  • Progress Report Products – Logs
  • Progress Report Products – Reports
  • Responsibilities Within the Theme
  • Themes Summary
  • Summary of Theme Descriptions
  • Chapter Quiz

Chapter 03 - PRINCE2 Processes

• Lesson: Introduction to Processes
  • Learning Objectives
  • An Introduction to Processes
  • PRINCE2 Processes
  • PRINCE2 Journey
  • PRINCE2 Process Model

• Lesson: Starting up a Project
  • Learning Objectives
  • Starting up a Project
  • Purpose
  • Overview of Starting up a Project
  • Objectives
  • Context
  • Project Brief

• Lesson: Directing a Project
  • Learning Objectives
  • Directing a Project
  • Purpose
  • Overview Directing a Project
  • Objectives
  • Context

• Lesson: Initiating a Project
  • Learning Objectives
  • Initiating a Project
  • Purpose
  • Overview of Initiating a Project
  • Objectives
  • Project Initiation Documentation
  • Context

• Lesson: Controlling a Stage
  • Learning Objectives
  • Controlling a Stage
  • Purpose
  • Overview of Controlling a Stage
  • Objectives
  • Context

• Lesson: Managing Product Delivery
  • Learning Objectives
  • Managing Product Delivery
  • Purpose
  • Overview of Managing Product Delivery
  • Objectives
  • Context

• Lesson: Managing a Stage Boundary
  • Learning Objectives
  • Managing a Stage Boundary
  • Purpose
  • Overview of Managing a Stage Boundary
  • Objectives
  • Context

• Lesson: Closing a Project
  • Learning Objectives
  • Closing a Project
  • Purpose
  • Overview of Closing a Project
  • Objectives
  • Context
  • Processes Summary
  • Chapter Quiz

Chapter 04 - PRINCE2 & ITIL

• Lesson: PRINCE2 & the ITIL
  • Learning Objectives
  • PRINCE2 & the ITIL
  • Three Aspects of PRINCE2 & IT Service Management
  • Organizational Transformation
  • ITIL Process Adoption
  • IT Service Lifecycle
  • ITSM – Portfolio, Program & Project
  • PRINCE2 & the ITIL Summary
  • Chapter Quiz