Project Communications and Stakeholder Management

This course is designed to provide participants with an understanding of the complexity of managing stakeholders and project communications. We will cover the processes, tools and techniques of Project Communications Management and Project Stakeholder Management as presented in the Project Management Institute’s (PMI^®) A Guide to the Project Management Body of Knowledge^®

Participants will learn through application to a case study and hands-on exercises.

This course is also sometimes known as "Engaging Stakeholders: Communications Strategies for Managing Expectations" and "Dealing with Conflicting and Hidden Agendas: Stakeholder & Communications Best Practices".

Learning Objectives

At the end of this course, participants will be able to:

Use the terminology and processes of stakeholder and communications management
Prepare a project or program communications management plan
Use the tools of stakeholder analysis
Learn tools and develop strategies for managing and monitoring stakeholder engagement
Learn tools and develop strategies for managing and project communications
Articulate the benefits of a proactive approach to project communication and stakeholder management

Who Should Participate

This course is ideal for those responsible for managing projects, programs and portfolios; project team leads; and managers whose resources are allocated to projects or who support project work.

Prerequisites

There are no prerequisites for this course.

Materials

Participants receive a workbook with copies of the course slides and case study materials.

WHAT YOU WILL LEARN

Introduction & PM Context

Introductions
Context & Definitions
Portfolios, programs, projects
Workshops: Introductions, Communication Puzzle (optional exercise)

Identifying Stakeholders

Identifying stakeholders and their expectations
Tools of stakeholder analysis
Stakeholder register
Assumptions
Plan stakeholder management
Workshops: Assumptions Log, Stakeholder Identification

Planning Communications

Communication challenges
Communication Plan
Communications Systems
Communication models
Type of reports
Workshops: Communication Challenges, Project Reporting

Plan Stakeholder Engagement

Stakeholder Engagement Plan
Benefits of engagement
Power Interest Grid
Engagement level
Workshops: Stakeholder Analysis, What is engagement?

Manage & Monitor Communications

Communications Skills
Productive Meetings
Workshops: Active Listening, Meeting intent, Practise chair session

Manage & Monitor Stakeholder Engagement

Managing and Monitoring Stakeholders
Stakeholder analysis
Salience models
Negotiation
Workshops: Stakeholder Interactions, Salience Model (optional)

Wrap Up

Emerging Trends
Workshop: Lessons Learned

PMI is a registered mark of the Project Management Institute, Inc.

TESTIMONIALS

"I enjoyed the practical examples and analogies. I also appreciated learning the different tools. "

Anonymous class participant

Toronto Public Health

COURSE INFO

Course ID: 1402

Course Level: Intermediate

Duration: 1 or 2 Days

UPCOMING SESSIONS

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Begins May 28, 2025
Instructor(s): Inez Halaska
Starts in 28 days
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Begins October 8, 2025
Instructor(s): Inez Halaska
Starts in 161 days
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Begins February 19, 2026
Instructor(s): Inez Halaska
Starts in 295 days
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PMI PDU BREAKDOWN

The following table provides the breakdown of the professional development units (PDUs) for this course aligned with the PMI Talent Triangle^TM.

	WoW	PS	BA
PMP	0	7	0
PgMP	0	7	0
PfMP	0	7	0
PMI-ACP	0	7	0
PMI-SP	0	7	0
PMI-RMP	0	7	0
PMI-PBA	0	7	0

The three columns in the above table are Ways of Working, Power Skills & Business Acumen.

Other Credits

Other professional (re)certification credits are available, including:

Certified Business Analyst Professionals (CBAPs) earn 7 CDUs (Category 2B)
Certified Software Quality Engineers (CSQEs) earn 1 RUs
CIPS Information Systems Professionals (ISPs) earn 7 Learning Credits
CIPS Information Technology Certified Professional (ITCPs) earn 7 Learning Credits