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This course is designed to provide participants with an understanding of the complexity of managing stakeholders and project communications. We will cover the processes, tools and techniques of Project Communications Management and Project Stakeholder Management as presented in the Project Management Institute’s A Guide to the Project Management Body of Knowledge®

Participants will learn through application to a case study and hands-on exercises.

Learning Objectives

At the end of this course, participants will be able to:

  • Use the terminology and processes of stakeholder and communications management
  • Prepare a project or program communications management plan
  • Use the tools of stakeholder analysis
  • Learn tools and develop strategies for managing and monitoring stakeholder engagement
  • Learn tools and develop strategies for managing and project communications
  • Articulate the benefits of a proactive approach to project communication and stakeholder management


Who Should Participate

This course is ideal for those responsible for managing projects, programs and portfolios; project team leads; and managers whose resources are allocated to projects or who support project work.


There are no prerequisites for this course.


Participants receive a workbook with copies of the course slides and case study materials.


Introduction & PM Context

  • Introductions
  • Context & Definitions
  • Portfolios, programs, projects
  • Workshops: Introductions, Communication Puzzle (optional exercise)


Identifying Stakeholders

  • Identifying stakeholders and their expectations
  • Tools of stakeholder analysis
  • Stakeholder register
  • Assumptions
  • Plan stakeholder management
  • Workshops: Assumptions Log, Stakeholder Identification


Planning Communications

  • Communication challenges
  • Communication Plan
  • Communications Systems
  • Communication models
  • Type of reports
  • Workshops: Communication Challenges, Project Reporting


Plan Stakeholder Engagement

  • Stakeholder Engagement Plan
  • Benefits of engagement
  • Power Interest Grid
  • Engagement level
  • Workshops: Stakeholder Analysis, What is engagement?


Manage & Monitor Communications

  • Communications Skills
  • Productive Meetings
  • Workshops: Active Listening, Meeting intent, Practise chair session


Manage & Monitor Stakeholder Engagement

  • Managing and Monitoring Stakeholders
  • Stakeholder analysis
  • Salience models
  • Negotiation
  • Workshops: Stakeholder Interactions, Salience Model (optional)


Wrap Up

  • Emerging Trends
  • Workshop: Lessons Learned


course info

Course ID: 1402
Course Level: Intermediate
Duration: 1 or 2 Days

upcoming sessions

Nov. 07, 2019 - Nov. 07, 2019
Instructor: Amber Howard

Event starts in: 46 days
Laurentian University, Goodman School of Mines (Sudbury, ON)

Register Here


PMI Talent TriangleThe following table provides the breakdown of the professional development units (PDUs) for this course aligned with the PMI Talent TriangleTM.

  Tech. Ldrshp. Strat. & Bus.
PMP 0 7 0
PgMP 0 7 0
PfMP 0 7 0
PMI-ACP 0 7 0
PMI-SP 0 7 0
PMI-RMP 0 7 0
PMI-PBA 0 7 0

The three columns in the above table are Technical Project Management, Leadership, and Strategic & Business Management.

Other Credits

Other professional (re)certification credits are available, including:

  • Certified Business Analyst Professionals (CBAPs) earn 7 CDUs (Category 2B)
  • Certified Software Quality Engineers (CSQEs) earn 1 RUs
  • CIPS Information Systems Professionals (ISPs) earn 7 Learning Credits
  • CIPS Information Technology Certified Professional (ITCPs) earn 7 Learning Credits

I enjoyed the practical examples and analogies. I also appreciated learning the different tools.

Anonymous : Toronto Public Health