In any industry, success is a direct result of an organization’s ability to solve problems. In this workshop, we take a deep look at the components of effective problem-solving. You will learn exactly how to make your problem-solving efforts more precise, efficient, and effective.

Most of us have learned an approach to solving problems that is analytical and produces a “correct” or “best” solution. However, not all problems can be dealt with as if they were “puzzles.” Different types of problems require different approaches to finding solutions. Armed with definitions of those differences, you will be able to understand more precisely the unique and subtle features of any problem situation and how to target your approach.

Einstein is quoted as saying that if he had an hour to save the world, he would spend fifty-five minutes defining the problem and five finding the solution. Puzzles, Mysteries, and Muddles ™ is based on 20 years of research by Jerry Talley, Ph.D., and will provide you with sophisticated understandings that will enhance your success as a problem solver.

LEARNING OBJECTIVES

Participants will gain practical skills to:

• Define four distinct phases of problem-solving.
• Apply key criteria to differentiate among six different types of problems.
• Identify the problem type(s) that you are dealing with and the most appropriate path to resolution.
• Find high-quality solutions at the lowest possible cost in time, effort and other resources.
• Produce a plan that is ready to execute in your organization.
   

WHO SHOULD ATTEND

This course is designed for leaders, managers, and individual contributors who need to deal with difficult problems plus executives, senior managers, and other leaders who set direction and make decisions that can affect organizational culture.

PREREQUISITE

There is no pre-requisite for this course.

MATERIALS

Participants will receive a workbook containing copies of all course slides, case studies and handouts.

WHAT YOU WILL LEARN