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New Video: The Voice of the Customer

  • By: scott.roberts on 18 Jul 2018

One of the most important things in any product (or service) development venture is to listen to, understand and capture the voice of the customer. Doing it is critical to how well the customer’s needs are met, and despite a multitude of methodologies, approaches, tools and techniques – many endeavours fall short of properly capturing the full set of customer needs.

The content of this video is based on the book The Voice of the Customer for Product Development, 4th Edition, by José Campos and Jean-Claude Balland; Published by Multi-Media Publications.

Video: Change Agility

  • By: pcadmin on 08 Jun 2018

TidalShift associate Dr. Nick Horney is a master in VUCA (volatility, uncertainty, complexity and ambiguity) and has been recognized for innovations in organizational agility theory and practice which includes The AGILE Model.® Dr. Horney has consulted with global leaders to help transform their visions to action by anticipating change and building more adaptive capabilities.

In this new video, Dr. Horney discusses the importance of change agility at the Change Leadership Conference in Toronto, June 2018.

New Video: The Benefits of Mindfulness

  • By: pcadmin on 07 Jun 2018

In this video, mindfulness expert Beth Wallace, a TidalShift trainer and consultant, discusses how this hot trend is making a big impact in the workplace.

New Video: The Art of Positive Politics - A Key to Delivering Successful Projects

  • By: pcadmin on 06 Jun 2018

Join Procept associate and best-selling author Vijay K. Verma in this recorded webinar as he discusses the topic of his new book: how organizational politics can be hazardous to a project's health and what to do about it. In this session, learn how to analyze and navigate the political landscape in an organization, protect yourself from “sharks”, learn to be politically sensible, and convert your adversaries and opponents into allies.

The Art of Positive Politics: A Key to Delivering Successful Projects

  • By: scott.roberts on 18 May 2018

by Vijay K. Verma (PMI Fellow, PMP, MBA, P. Eng.)

Today’s business environment is characterized by global competition, rapidly changing technology, and a limited human resource pool with the proper skill mix. Now more than ever, project management is critical to an organizations’ survival; balancing the constantly shifting business landscape to execute strategies and transform goals into reality. At its core, power and politics are critical factors in determining the success of a projects but they are rarely, if ever, discussed in depth in project management literature. Internal politics permeate all levels within an organization and should be taken into consideration when navigating any project.

Whether you want it or not, politics exist in every organization and are an important part of project management environments because projects are done by people with different viewpoints, expectations, interests, and personalities. People are the ones who make things happen or prevent them from happening.

The existence of politics within any given project can be labeled as either positive or negative. Negative emphasizes “I”, whereas positive emphasizes “we”. Although politics cannot be eliminated entirely, efforts should be made to minimizing negative politics with through the implementation of positive ones. Focusing on personal agendas, finger pointing, and favoritism are all prime example of negative politics. On the other hand, positive politics focus on the team as a whole - redirecting the energy of people involved to create a culture of more collaboration, synergy, and commitment. It is unfortunate that positive politics are less understood, and that many managers at various levels view them with suspicion and uncertainty.

The Art of Positive Politics is a new book by author Vijay K. Verma that sheds light on organizational politics and provides guidelines to manage them at all levels to deliver successful projects. The book will enable readers to understand: positive and negative politics, the Ten Commandments to powerfully minimize the impact of negative politics, ways to analyze the landscape to identify a stakeholder’s political positions, understanding and managing political behaviors, and managing politics at the upper management and project levels.

Vijay K. Verma is an internationally renowned speaker and author. He wrote a three-volume series on the Human Aspects of Project Management published by the Project Management Institute (PMI): Organizing Projects for Success, Human Resource Skills for the Project Manager, and Managing the Project Team. In 2009 Mr. Verma was awarded the PMI Fellow Award and prior to that, the 1999 PMI David I. Cleland Project Management Literature Award (for his book Managing the Project Team), and the 1999 PMI Distinguished Contribution Award for sustained and significant contributions to the project management profession.

New Video: Asked to Train? Insider Tips for Knowledge Transfer Success

  • By: pcadmin on 06 Apr 2018

Join Procept Associate Terry Kozlowski as she shares tips on how to best teach others. Useful if you are interested in adult training or even if you are just asked to show a colleague how to perform a complex task, this webinar will help you succeed.

Subscribe to the Procept YouTube channel to get notified of new videos as they are released.

 

New Video: Project InfoBursts

  • By: pcadmin on 03 Apr 2018

Join Procept Associate Ralph Kuhn as he addresses how taking a casual approach to project communications management may put your project or program at risk.

Subscribe to the Procept YouTube channel to get notified of new videos as they are released.

 

New Video: Using a Capability Lens to Identify Project and Program Risk

  • By: pcadmin on 02 Apr 2018

Join Procept Associate Mark Peco as he discusses how to use a data-driven approach to identify project and program delivery risks.

Subscribe to the Procept YouTube channel to get notified of new videos as they are released.

 

New Video: Do You Know What Should Be on Your PM Radar? Key Trends in Project Management

  • By: pcadmin on 02 Apr 2018

Join Procept Senior Associate Sylvie Edwards as she discusses trends in the project management profession and how you can prepare yourself for the coming changes.

Subscribe to the Procept YouTube channel to get notified of new videos as they are released.

 

New Video: Conflict on Projects - Please Tell Me Why?

  • By: pcadmin on 02 Apr 2018

Join Procept Senior Associate, Janice Petley, as she explains the most common causes of conflict on projects — and what to do about them.

Subscribe to the Procept YouTube channel to get notified of new videos as they are released.

 

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