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Change management is an ongoing priority in many organizations today. Most change is not simply a one-time event that has a beginning, middle, and end, but rather individual and organizational change is inherently dynamic. Sustaining Change: Making It Stick will help you, as a change leader, with the critical task of making change stick in ways that offer benefits and advantages at the individual, team and organizational levels. You will learn key elements and tools for reinforcing change from both a task and people point of view. You will gain leadership and engagement strategies to support success through the post-implementation phase of change.

This workshop utilizes short lectures, small and large group guided discussions, case examples, and practical application activities to ensure an interactive learning experience for participants.


This workshop will give participants strategies for sustaining change in the workplace. By the end of the workshop participants will be able to:

  • Recognize the role of change leaders in sustaining a culture of growth and change
  • Identify challenges to sustaining change for individuals and organizations
  • Discuss the common characteristics of organizations in transition
  • Discover key elements to sustaining and reinforcing change at the individual, team and organizational levels
  • Determine appropriate engagement activities for sustaining the change – its benefits, features, and advantages
  • Explore ways to monitor and evaluate the post-implementation phase of change



This course is designed for managers, supervisors, team leaders, project managers, and individual contributors who want to support and sustain change initiatives in the workplace over time.


Strategies for Effectively Leading Through Change (or equivalent) – participants require a basic understanding of change management principles in advance of taking this course.


You will receive a course binder containing a copy of the presentation slides.


Overview of the Change Process

  • Overview of Change Process & Change Leadership
  • Common Characteristics of Organizations in Transition
  • Challenges with Sustaining Change
  • Models for Understanding & Managing Change
  • Focus on Sustaining Change: Individual, Team & Organizational Strategies


Inspiring Individuals to Sustain Changes

  • Overview of Change Process & Change Leadership
  • Reinforcement Systems for Sustaining Change
  • Mitigating Resistance to Change
  • Managing the New Beginning


Empowering Teams to Embrace Change

  • Overview of Change Process & Change Leadership
  • Overcoming Challenges with Change
  • Skills for Having Difficult Conversations
  • Champions of Change


Thriving Organizations: Successfully Embedding New Changes

  • Overview of Change Process & Change Leadership
  • Emotional, Procedural and Structural Elements
  • The Tipping Point: Achieving Critical Mass
  • Embedding Change: Monitoring, Evaluating, Empowering, Motivating


Wrapping Up

  • Overview of Change Process & Change Leadership
  • Pulling It All Together: Sustaining Change Action Planning
  • Sustaining Leaders: Foundations for Success


course info

Course ID: TS-5400
Course Level: Advanced
Duration: 1 Day

upcoming sessions

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PMI Talent TriangleThe following table provides the breakdown of the professional development units (PDUs) for this course aligned with the PMI Talent TriangleTM.

  Tech. Ldrshp. Strat. & Bus.
PMP 0 7 0
PgMP 0 7 0
PfMP 0 7 0
PMI-ACP 0 7 0
PMI-SP 0 7 0
PMI-RMP 0 7 0
PMI-PBA 0 7 0

The three columns in the above table are Technical Project Management, Leadership, and Strategic & Business Management.

Other Credits

Other professional (re)certification credits are available, including:

  • Certified Business Analyst Professionals (CBAPs) earn 7CDUs (Category 2B)
  • Certified Software Quality Engineers (CSQEs) earn 1 RU
  • CIPS Information Systems Professionals (ISPs) earn 7 Learning Credits
  • CIPS Information Technology Certified Professional (ITCPs) earn 7 Learning Credits