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Procept Prepares for ITIL v4

  • By: pcadmin on 12 Nov 2018

As one of the early promoters of the ITIL framework for IT service management, Procept has stayed aligned with the standards as they have gone through changes from v2 through to the new v4. As v4 is rolled out in early 2019, Procept will be working in synch with AXELOS, the ITIL certification body. Our ITIL Foundations course is being updated to align with the new v4 standard and a suite of new v4 courses will be available in 2019 as AXELOS releases the various portions of the new standard.

For more information on the differences between v3 and v4, plus the changes to the certification regimen, please check out our IT Management Whitepapers page which we will update with more information from time to time. The next update is scheduled for January 2019. For now, check out our new article titled "ITIL v4 is Here!" by Procept's IT Management Practice Lead, Sola Oduko.

NEW VIDEO: Success Tips for New Supervisors

  • By: pcadmin on 11 Nov 2018

Join Procept associate Terry Kozlowski as she shares success tips for new supervisors who are directly responsible for their workers' performance. In this lively session, Kozlowski shares 14 key responsibilities of a supervisor.

NEW VIDEO: Mindful Leadership

  • By: pcadmin on 09 Oct 2018

In today’s world, a product or idea becomes obsolete before it comes off the drawing board. Leadership seems to be the mitigating factor to keep the bottom line from eroding or advancing. In this video, Procept associate Prem Selver introduces the concepts of Mindful Leadership and how it can lead us to be more effective in the workplace.

NEW VIDEO: Rewarding Employees Without Breaking the Bank

  • By: pcadmin on 09 Aug 2018

In these challenging times, how do you motivate and reward employees when budgets are tight? Watch Procept associate Kevin Aguanno as he explains how to motivate employees and drive positive behavioural change with low (or no) cost techniques that have a big impact.

New Video: The Voice of the Customer

  • By: scott.roberts on 18 Jul 2018

One of the most important things in any product (or service) development venture is to listen to, understand and capture the voice of the customer. Doing it is critical to how well the customer’s needs are met, and despite a multitude of methodologies, approaches, tools and techniques – many endeavours fall short of properly capturing the full set of customer needs.

The content of this video is based on the book The Voice of the Customer for Product Development, 4th Edition, by José Campos and Jean-Claude Balland; Published by Multi-Media Publications.

Video: Change Agility

  • By: pcadmin on 08 Jun 2018

TidalShift associate Dr. Nick Horney is a master in VUCA (volatility, uncertainty, complexity and ambiguity) and has been recognized for innovations in organizational agility theory and practice which includes The AGILE Model.® Dr. Horney has consulted with global leaders to help transform their visions to action by anticipating change and building more adaptive capabilities.

In this new video, Dr. Horney discusses the importance of change agility at the Change Leadership Conference in Toronto, June 2018.

New Video: The Benefits of Mindfulness

  • By: pcadmin on 07 Jun 2018

In this video, mindfulness expert Beth Wallace, a TidalShift trainer and consultant, discusses how this hot trend is making a big impact in the workplace.

New Video: The Art of Positive Politics - A Key to Delivering Successful Projects

  • By: pcadmin on 06 Jun 2018

Join Procept associate and best-selling author Vijay K. Verma in this recorded webinar as he discusses the topic of his new book: how organizational politics can be hazardous to a project's health and what to do about it. In this session, learn how to analyze and navigate the political landscape in an organization, protect yourself from “sharks”, learn to be politically sensible, and convert your adversaries and opponents into allies.

The Art of Positive Politics: A Key to Delivering Successful Projects

  • By: scott.roberts on 18 May 2018

by Vijay K. Verma (PMI Fellow, PMP, MBA, P. Eng.)

Today’s business environment is characterized by global competition, rapidly changing technology, and a limited human resource pool with the proper skill mix. Now more than ever, project management is critical to an organizations’ survival; balancing the constantly shifting business landscape to execute strategies and transform goals into reality. At its core, power and politics are critical factors in determining the success of a projects but they are rarely, if ever, discussed in depth in project management literature. Internal politics permeate all levels within an organization and should be taken into consideration when navigating any project.

Whether you want it or not, politics exist in every organization and are an important part of project management environments because projects are done by people with different viewpoints, expectations, interests, and personalities. People are the ones who make things happen or prevent them from happening.

The existence of politics within any given project can be labeled as either positive or negative. Negative emphasizes “I”, whereas positive emphasizes “we”. Although politics cannot be eliminated entirely, efforts should be made to minimizing negative politics with through the implementation of positive ones. Focusing on personal agendas, finger pointing, and favoritism are all prime example of negative politics. On the other hand, positive politics focus on the team as a whole - redirecting the energy of people involved to create a culture of more collaboration, synergy, and commitment. It is unfortunate that positive politics are less understood, and that many managers at various levels view them with suspicion and uncertainty.

The Art of Positive Politics is a new book by author Vijay K. Verma that sheds light on organizational politics and provides guidelines to manage them at all levels to deliver successful projects. The book will enable readers to understand: positive and negative politics, the Ten Commandments to powerfully minimize the impact of negative politics, ways to analyze the landscape to identify a stakeholder’s political positions, understanding and managing political behaviors, and managing politics at the upper management and project levels.

Vijay K. Verma is an internationally renowned speaker and author. He wrote a three-volume series on the Human Aspects of Project Management published by the Project Management Institute (PMI): Organizing Projects for Success, Human Resource Skills for the Project Manager, and Managing the Project Team. In 2009 Mr. Verma was awarded the PMI Fellow Award and prior to that, the 1999 PMI David I. Cleland Project Management Literature Award (for his book Managing the Project Team), and the 1999 PMI Distinguished Contribution Award for sustained and significant contributions to the project management profession.

New Video: Asked to Train? Insider Tips for Knowledge Transfer Success

  • By: pcadmin on 06 Apr 2018

Join Procept Associate Terry Kozlowski as she shares tips on how to best teach others. Useful if you are interested in adult training or even if you are just asked to show a colleague how to perform a complex task, this webinar will help you succeed.

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